Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, registering an account, or booking appointments with ES_DO Saloon & Beauty Services ("ES_DO", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our platform or services.

2. Account Registration & Eligibility

To book services through our platform, you must register using a valid mobile number and your name. Authentication is carried out through One-Time Password (OTP) verification.

• You agree to provide accurate and truthful information during registration.
• You are responsible for keeping your OTP and account credentials confidential.
• Individuals under the age of 18 must have parental or guardian consent to book or receive services.

3. Appointments & Scheduling

ES_DO enables you to browse salon branches, services, and stylists, and schedule appointment slots.

• Confirmation: An appointment is confirmed only after receiving an on-screen confirmation and an SMS or WhatsApp notification.
• Arrival: Please arrive at the salon at least 10 minutes prior to your scheduled time. In case of delays exceeding 15 minutes, we may adjust the service duration or reschedule your slot.
• Stylist Allocation: While we make every effort to allocate your selected stylist, in unforeseen circumstances (such as medical leave), an equally skilled professional will be assigned, or a complimentary reschedule will be provided.

4. Pricing, Payments & Taxes

All prices shown on the platform are in Indian Rupees (INR) and include applicable taxes (GST) unless otherwise stated.

Payments can be made online via integrated payment gateways (such as Razorpay using UPI, cards, or Net Banking) or at the salon desk (cash, card, UPI, or membership wallet) where applicable.

5. Rescheduling, Cancellations & Refunds

• Rescheduling: Appointments can be rescheduled free of charge up to 2 hours before the scheduled time slot.
• Cancellations: Cancellations made at least 2 hours prior to the appointment slot are eligible for a full refund or account credit.
• Late Cancellations / No-Shows: Cancellations made less than 1 hour before the slot or missed appointments may incur a cancellation fee of up to 30% of the service value.
• Refunds: Eligible refunds for online payments are processed back to the original payment source within 5 to 7 working days.

6. Memberships, Packages & Rewards

ES_DO may offer prepaid memberships, service packages, and reward coin programs.

• Membership wallet balances and packages are non-transferable and valid until their designated expiry dates.
• Reward coins earned through bookings and referrals can be redeemed against future appointments in accordance with active program terms.
• We reserve the right to revoke rewards or terminate accounts in instances of fraudulent or abusive activity.

7. Health, Allergies & Customer Safety

Clients must notify salon staff of any allergies, skin sensitivities, pre-existing skin or scalp conditions, or pregnancy before starting treatments.

For chemical treatments (such as hair coloring or chemical peels), a 24-hour patch test is strongly advised. ES_DO cannot be held responsible for adverse reactions when advised patch tests are declined or pre-existing allergies are not disclosed.

8. Salon Etiquette & Code of Conduct

We maintain a professional, respectful, and safe environment for both our clients and our stylists. Any abusive, disrespectful, or disruptive behavior will lead to immediate cancellation of service without refund.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ES_DO Saloon & Beauty Services Private Limited and its personnel will not be liable for any indirect, incidental, or consequential damages. Our maximum liability for any claim arising from a booking will not exceed the amount paid for the specific service in dispute.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Kochi, Kerala, India.